Professional Skills development

Our approach is to ensure that the learning interventions benefit the participant as well as the organisation, with a company sustainable perspective. Most of the interventions are Experiential which includes instructor-led Facilitation workshops as well as On the Job Training & Coaching. We also adopt various tools to make certain that the learning and development process is a continuous one, the efficacy of which can be demonstrated as much as possible in tangible terms.

We address the common yet imperative learning needs of a divergent group of participants across all service sector organizations. Our internal team of trainers and facilitators along with domain experts through strategic tie ups help execute a range of training topics, both relevant and applicable to the participants as well as to the organizational needs.

The careful mix of Conceptual and practical inputs delivered by the facilitators makes the sessions extremely sought after.

• Sales effectiveness through Digital Marketing
• Operational process trainings on Core departments
• Building a brand through employee services
• Customer service v/s Customer Obsession
• Getting the hotel managers/ supervisors to think like an entrepreneur
• Advanced Selling skills for Online & Offline sales teams

Training effectiveness and learning implementation strategies are developed and monitored with partnering organizations to ensure alignment to their business outcomes.

As we know that the hospitality industry is a dynamic and a multi-layered world of its own. It is importanmt to prepare your staff for the challenges it brings. With Vivid training programs your people can be trained and nurtured for having the right knowledge and attitude to take your business far. A few training programs that we offer are :-

1. VMV Workshop – Vision Mission and Values (Induction Workshop)

This is a one day orientation workshop where we facilitate in aligning the Hotel owners and Management’s Vision and Mission with the team members. Here the team learns about the dynamism and the changing requirements of the guests which will equip them to think beyond the seen and be prepared to meet and exceed guest expectations.

2. Awesome Service (Front line staff Workshop)

This two day comprehensive training program is designed to create Service oriented front line employees, who will learn how to engage with their guests and provide and “AWESOME” service experience to the guests at every possible Moment of Truth.

3. Effective Leadership (For Supervisors and managers)

During this two day workshop managers at all levels are familiarized with important subjects such as Effective Communication, Time Management, Conflict Resolution, Managing Performance and Situational Leadership. During this program the participants will have an opportunity to learn and practice their skills through role plays and on the job situation handlings.

4. Department Specialized Training

• Reservations:Working in reservations is not an easy job, but Vivid is here to help! There is a lot of tough competition out there, so your agents skills need to be fine-tuned to ensure that every caller becomes a customer. If you want to increase your revenues and provide your reservations department with the know-how to sell, the Vivid reservations training programs are a great fit for you.

• Sales:For those brave souls who have a target to break the competition through sales, we know that it is not always an easy journey, and sometimes they need a few extra skills to get the one-up on the competition. The sales training program can help your sales people take all of their skills, modify them, add some new ones, and make every call a productive one.

• Front Office:Front office is the face of the hotel, as it creates the first impression in the mind of the Guests. Our excluisve Front Office Training programs are designed in such a way, that each Check-in experience is a Heart warming experience for the guest, and every departure is a Fond farewell. This ensures that every customer comes back and brings many more.

• Housekeeping:Your housekeeping team can make or break your reputation. Vivid’s innovative, streamlined solutions, along with world-class training and tools, let you clean with confidence. With Vivid as your partner, it’s easier for you to deliver a clean, safe and welcoming environment that protects your reputation and your bottom line.

• Security:Our Security training programs are designed in a way to make the Security departyment employees gain the knowledge of modern security technologies and appreciate its Importance in todays high risk environment. The training programs helps in recognizing common and potential security risks, abstract danger of terrorism and cyber crime. It helps in proactively understanding criminal minds, which can lead to a potential crime and then decide and work upon the actions to reduce these risks.

• Food & Beverage:We often worry about broken plates, or perhaps you wonder if your bartender is free-pouring? But, more importantly, what if your customers are walking away with the wrong impression? A Food & Beverage training program from Vivid will help you train your dining room staff in upselling, providing the best possible prompt service, ensuring that complaints never leave the table, and encouraging diners to return.

• Specialized service Training ( Casino/ Spa/ Health Club): Every guest that steps inside your hotel, is about to enjoy the entertainment and the thrilling ambience that can only be experienced at your location in form of a Casino/ Spa/ Health club. Through interactive training sessions and ongoing support, this program will introduce your team to (proven) methods that help to make the special service environment more enjoyable for your customers. These enhancements increase both your revenues and the length of stay.

Mystery Shopping

Understanding what is happening when a customer visits you is important. Since you can’t be there to oversee every situation, why not have a secret auditor visit your location and evaluate what is happening with your service? Many organizations, particularly in the hospitality industry, use onsite mystery guest reports to better understand their current sales and service process with typical and atypical customer profiles.Our mystery shopping process objectively measures the customer’s experience by simulating a customer visit to your organisation, restaurant, branch or any such location. Mystery shoppers who match the profile of your target audience visit locations secretly as customers, and measure the key parameters of their experience on dozens of objective and subjective parameters. We make your business ‘Customer Ready’ assisting further in your pursuit of adding and retaining loyal customer.